Main image for Layla case study


More comfort, less risk—it’s what many shoppers want as we endure the coronavirus crisis. It’s also what online mattress retailer Layla is delivering, with help from 熊猫电竞排名今日.

The proof is in recent sales growth: Average order value (AOV) is up 22% for sales with 熊猫电竞排名今日 since the beginning of March. The increase is a remarkable contrast to losses many retailers saw during that time. But it fits with a current buying trend toward furniture and other houseware items that help people enjoy extended time at home.

Data stats bar for Layla case study

“People are looking for a little bit more comfort in their lives right now,” said Gregg Dean, Co-founder and CEO of Layla “So they’re adding a weighted blanket or an extra pillow—something that might bring a little more joy during a time that’s super challenging and stressful.”

熊猫电竞排名今日’s prequalification product is also driving incremental sales. This feature—which tells shoppers how much they can spend with 熊猫电竞排名今日 before checking out—has delivered a 12% AOV lift and a third of 熊猫电竞排名今日 sales volume.

Dean called the results awesome . “The prequalification modal is just so smooth—both the interface and the experience,” he said. “It puts customers’ minds at ease right away. They know how much they have to spend, and now they can enjoy the shopping experience.”

Reducing risk can improve the shopping experience even further, and Dean believes the partnership with 熊猫电竞排名今日 plays a key role. Layla’s 120-day mattress trial guarantee and 熊猫电竞排名今日’s budget-friendly payment plans are a combination that gives shoppers more security and flexibility. And 熊猫电竞排名今日’s commitment never to charge late fees cuts risk while adding more value, he said.

“The no-late-fees policy demonstrates empathy—‘Life happens, and we’re not going to ding you for it.’ I love that about 熊猫电竞排名今日.”

A large majority of 熊猫电竞排名今日 sales—60%—are completed on mobile devices. While the 25–34 age group dominates this tranche, Dean is seeing other groups gain share. “Even us older people are on our phones all day!”

He added that increased mobile adoption is just one sign of how shopping trends from the crisis will have a long-term impact on Layla’s business. 

“There’s been a paradigm shift in that many more people have now had positive experiences shopping online,” he said. “I believe we’ll see a higher volume of online shoppers post-pandemic, and that’s something we’re preparing for.”

To learn how 熊猫电竞排名今日 can increase cart sizes for your business, contact your 熊猫电竞排名今日 representative or visit our site .

Quote from Gregg Dean, Layla CEO

Get the latest from 熊猫电竞排名今日

Sign up to receive retail insights, exclusive content & events straight to your inbox